Refund and Cancellation
Refund and Cancellation Policy Our focus is a complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Customer can cancel the order at any time before the order has been initiated or completed by the Delivery Partner.
Initiation of the order is defined by Delivery partner reaching the pick-up point in the order schedule. In such cases only partial refund can be provided. Completion of the order is defined by Delivery partner visiting pick up and at least one delivery location within the order schedule. In such instances refund cannot be initiated. Customer can also write for any cancellation disputes to firstname.lastname@example.org and our investigation team will see each case in order within 2 working days. Written conclusion in form of response on email will be given on every request. For cancellation customer can use cancellation options in the app or directly from the dashboard of the registered customer account on web portal of the company.
For cancellations with help of Customer Support agent please contact us via chat on the website or by calling on Customer Support number provided on the website. Our specialist will attend Customer requests in working hours within availability waiting period regulated by Customer Support instructions.
Cancellations fee will be applicable on the orders which were initiated or fully or partially completed as per following:
In case the pick-up was done by delivery partner or Delivery partner has reached pickup address in scheduled for pickup time or in case of Delivery partner has reached pick up address prior 30 minutes to scheduled pickup time and contacted the customer to notify courier has reached: the cancellation fee in such cases will be equal to the pick-up charges of the scheduled order.
In case of cash payment for the services the cancellation charges will be debited from Customer Fetch’t balance in form of credit note and will be applied on next placed by customer order.
In case of noncash payment mode cancellation charges will be directly debited from Customer Fetch’t prepaid/postpaid balance and the same will reflect in Customer dashboard and the invoice for the period as a cancellation fee. Fee will be applied on the same order number with Fetch’t, which was cancelled.
After confirmation of investigation team and their positive feedback the refund will be credited either on Customer Fetch’t balance in form of credit note or directly to Customer bank account within 7 working days, which ever mode is preferred by Customer.
Liability on goods which are being delivered can be taken by company within the limits of guaranteed amount only and only in case customer has announced the cost of the content of the parcel (guaranteed amount) is provided during the placing the order and if the security payment 0.68% plus GST from announced cost of the content of the parcel is paid to the company prior to the order placement.
For any disputes or questions Customer can place their requests on email@example.com and all written communication will be responded within 2 working days.